Refund Policy

1. Satisfaction Guarantee

We offer a 14-day money-back guarantee for new customers. If you are not satisfied with our services for any reason within the first 14 days of your initial subscription, you may request a full refund of your subscription fee.

2. Subscription Refunds

Monthly Subscriptions

• Monthly subscriptions may be cancelled at any time.
• When you cancel, you will retain access to services until the end of your current billing period.
• No partial refunds are provided for unused days within a billing period.
• The 14-day money-back guarantee applies to the first month only.

Annual Subscriptions

• Annual subscriptions may be cancelled at any time.
• Within the first 14 days: Full refund available.
• After 14 days: Pro-rata refund for unused months may be provided at our discretion.
• No refunds for partially used months.

3. Usage-Based Services

For services billed based on usage (compute hours, API calls, storage, etc.):

• Usage charges are non-refundable as resources have been consumed.
• Billing errors will be corrected and credited to your account.
• Unused prepaid credits may be refunded within 30 days of purchase.

4. Refund Eligibility

Refunds may be granted in the following circumstances:

• Service Issues: If we fail to provide services as described and cannot resolve the issue within a reasonable time.
• Billing Errors: If you were charged incorrectly or without authorization.
• Duplicate Charges: If you were charged multiple times for the same service.
• Service Unavailability: Extended outages exceeding our SLA commitments (provided as service credits unless otherwise agreed).

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Setup fees or one-time configuration charges
• Custom development or professional services
• Domain registration fees
• Third-party services or licenses purchased through our platform
• Services terminated due to Terms of Service violations
• Requests made after the refund eligibility period

6. How to Request a Refund

To request a refund:

1. Email us at info@kukunin.net with your account details.
2. Include your account email and the reason for your refund request.
3. Provide any relevant documentation (e.g., screenshots of issues, billing statements).
4. We will review your request within 3 business days.

7. Refund Processing

• Review Time: Refund requests are typically reviewed within 3 business days.
• Processing Time: Approved refunds are processed within 5-10 business days.
• Payment Method: Refunds are issued to the original payment method used for the purchase.
• Currency: Refunds are issued in the same currency as the original transaction.

8. Service Credits

In some cases, we may offer service credits instead of cash refunds. Service credits:

• Can be applied to future invoices
• Do not expire as long as your account remains active
• Are non-transferable and cannot be exchanged for cash
• Will be forfeited if your account is terminated

9. Chargebacks

If you dispute a charge with your bank or credit card company, please contact us first. We are committed to resolving billing issues directly. Filing a chargeback without contacting us may result in account suspension and additional fees.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email to active subscribers.

11. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us: